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Wipöp POS

Simplify the running of your business and accept payments in person with one easy-to-use device.

Microilustración de dinero.

Wipöp GO

A platform that evolves with your business; choose the features that help you move forward.

Payment Link

Collect money from your customers remotely, quickly and securely, without the need for an online shop.

Payment gateway

For merchants looking for a flexible, intuitive and secure online experience.

Control panel in test mode

Test and configure your products and services. This panel is active from your user authentication.

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Wipöp

Who are we?

At Wipöp we help you to move forward. We want to make it easier for you to manage your sales and collections, regardless of the size or model of your business. We want to be close to you so that you can make decisions with confidence, offering you tools adapted to your business. Find out more.

We offer you solutions adapted to your business with multiple advantages: 

  • Easy and 100% online contracting.
  • Total freedom: operate with any bank account and without any commitment to permanence.
  • You have the security and confidence of the BBVA Group. 

Our customers’ trust is the most important thing to us. We operate under the highest security standards: with the backing of BBVA and certified technologies such as PCI-DSS, which allows secure payments and complies with PSD2 and SCA. All to make sure every payment is secure, fast, and reliable.

Account

To create a Wipöp account:  

  • Fill in our short form to create your user account.
  • Read our Personal Data Processing Policy carefully. Once accepted, select “Create your account”.
  • We will send you an email to the address you provided in the form to confirm your identity (check your Spam if necessary).
  • Once confirmed, you will be able to log in to your Wipöp account with the email address and password you chose in the initial form.

Getting started.

To recover or change your password:  

  • Select “Log in” and click on “Forgot password”.
  • You must enter the email address linked to your Wipöp account and click on “Recover password”.
  • We will send you an email to the email address assigned to your account. Follow the link in the message.
  • You will need to enter your new password and confirm it. You will then be able to log in with your new password. 

Becoming a customer is very simple. All you need to do is to comply with the following: 

  • Be a company or self-employed with business activity.
  • Be a resident of Spain.
  • Have a bank account in Spain. 

Getting started.

To use Wipöp’s services, you must have a bank account within the Spanish banking system. That way, we can send you the total amount of payments generated through your business. Remember that the bank account used will be the one you provide during the registration process.

No, that isn’t necessary. Whoever you work with, if you have an account within the Spanish banking system, you will be able to direct debit our products to that account at another bank.

It is not necessary for your customers to have an account with Wipöp or BBVA. To use our services and products, only you (as a natural or legal person) can have a product contract with Wipöp.

If you have contracted a product, you must first cancel it before terminating your membership on the Wipöp platform. If you have any doubts about how to do this, you can contact one of our specialists through our Contact page.

No, there is no such deadline, our relationship can be terminated at any time if you wish. Please always bear in mind that if you have contracted a product, you must first cancel it before terminating your membership of the Wipöp platform.

Payments

With Wipöp you can charge your customers using the following available payment methods and choose the one that suits you best: 

  • Debit, credit and service cards.
  • Google Pay.
  • Recurrent payments and subscriptions.
  • Payment link.
  • Bizum.

With Wipöp you can receive payments with debit and credit cards, both VISA and Mastercard.

Yes, you can receive payments with international debit and credit cards, as long as they are VISA or Mastercard.

Your business will have no limits to collect card payment transactions. On the part of your customers, they should be aware of the characteristics of their card and the limits set on it. 

No, only in euros. While your customers can pay using their foreign currency, you will always receive the amount in euros, at no additional cost. 

We have a DCC (Dynamic Currency Conversion) service, a payment system that allows your foreign customers to pay in their own currency (with VISA or Mastercard). 

You will receive the amount of the transaction in euros, at no additional cost. 

The DCC (Dynamic Currency Conversion) system is a service that allows you to pay in your local currency when you make a card purchase abroad. This way you know immediately how much you will pay in your own currency. This is a great advantage for the merchant, as it offers a convenient alternative for their customers and, in Spain, the payment for the transaction is in euros. 

DCC transactions are settled in the same way as transactions in euros.

This service is automatically activated for customers outside the Eurozone, if you have it enabled in your contract.

Yes, there is full transparency with your client. Before confirming your payment, you will see the exact amount and the exchange rate that applies to you.

No. To use Bizum, the merchant must activate it through their bank and associate it with Wipöp. 

When purchasing one of our solutions below, you will be able to add the option for Bizum during the contracting process: 

  • Payment link.
  • Payment gateway.
  • Wipöp GO.

The transaction fee depends on the bank you work with in your business [when contracting the merchant code (FUC) and Bizum terminal]. In addition, we apply a cost per procedure according to the credit account: 

  • BBVA account: free of charge.
  • Account of another entity: 0.05 per transaction. 

Wipöp allows the use of digital wallets depending on the solution contracted by the merchant. At the physical Wipöp POS, all digital wallets that support contactlesspayments are accepted: Google Pay, Apple Pay, Samsung Pay and other NFC wallets.

En cambio, para soluciones online como Pasarela de pago, Link de pago o  Wipöp GO, actualmente es posible mediante Google Pay (Apple Pay estará disponible próximamente).

Security

Our customers’ trust is the most important thing to us. We operate under the highest security standards: with the backing of BBVA and certified technologies such as PCI-DSS, which allows secure payments and complies with PSD2 and SCA. All to make sure every payment is secure, fast, and reliable. 

This is a set of rules that protects card data when payments are made. If your business complies with this standard, you help prevent fraud and increase customer confidence. It includes measures such as data encryption, constant monitoring and access control. It is a key base standard for safe operation. 

This is a way to protect your information. When you pay by card, your details are replaced by an encrypted code — a token — which is only valid for that transaction. This way, if someone tries to access your real customer data, they will not be able to use it. It’s an extra layer of security that protects you without you having to do anything. 

Wipöp POS?

A Point of Sale Terminal is a tool that allows you to accept card, eWallet, or smartwatch payments in your business securely and hassle-free. It‘s also known as a dataphone. It’s a secure, fast and convenient alternative to cash payments, allowing you to expand the variety of payment methods you offer in your business. Find out more.

Yes, you can order multiple terminals in the contracting process. You can also have the option of sending them all to the same address or assigning a different address for each one.

At Wipöp we offer you the Android PAX A920Pro and A910s POS to help you grow your business. 

From your terminal, you can directly access the transaction history over the last 30 days, organised by date and time. Transactions made over a longer period of time can be viewed in your account through your Control Panel.

The transactions you can review are sales, returns and pre-authorisations. 

You can order rolls for your terminal from your Control Panel. Select “POS” from the menu and then “Request rolls”. At that moment, you will have to follow a process in which, among other things, you will have to indicate the number of packs you need, as well as the address where you wish to receive them, and the details of the contact person.

Both the status “Undelivered” for new handset or paper request and “Uncollected” for handset cancellation requests indicate that several attempts have been made to deliver or collect the handset at the address indicated in the request, but have not been possible.

Contact our Support team and they will help you with everything you need.

Contact our Support team and they will help you with everything you need to resolve the incident.

Yes, your Wipöp POS requires an Internet connection, either via WiFi or mobile network GPRS-4G.

Payment gateway

A payment gateway is the tool that connects your online shop with the payment systems. It allows you to process card payments securely, quickly and seamlessly. Once installed, you can offer your customers a better experience, reduce payment abandonment, and keep your sales clearly and neatly organised. Find out more.

Sí, a través del proceso de tokenización. Es una solución de cobro para los comercios que permite reemplazar los datos sensibles de una tarjeta por un código único identificativo, llamado ‘token’, que se emplea durante la transacción. De esta forma, se elimina la necesidad de exponer los datos reales de la tarjeta para hacer las operaciones digitales más seguras.

This is a way to protect your information. When you pay by card, your details are replaced by an encrypted code — a token — which is only valid for that transaction. This way, if someone tries to access your real customer data, they will not be able to use it. It‘s an extra layer of security that protects you without you having to do anything. 

Pasarela de pago opera con protocolo seguro (EMV3DS) que protegerá tus operaciones de posibles fraudes de forma que tus pagadores siempre tendrán que firmar la operación

Wipöp GO

Wipöp GO is a digital platform that allows you to sell online without having a website. Create customised catalogues for your products and services and start selling online. In addition, enjoy full control over your transactions and being able to manage your sales and subscriptions. Find out more.

An online catalogue is a digital version of your list of products or services. It lets your customers see what you have to offer from anywhere, at any time. It is easy to update, helps you reach more people and improves the shopping experience. Having one is key to growth for online sellers. Find out more.

Our platform allows you to: 

  • Manage operations, payments, collections or returns.
  • View the details of each transaction.
  • Review statistics and analytics of your sales in order to make better decisions.
  • Check the status of your contracted solutions. 

Payment link

Payment Link is a customised link that you generate to charge your customers quickly and securely. Just share it via email, social media or messaging. Upon receipt, the person can access a page to pay by card or Bizum. It‘s easy to use and helps to close sales instantly. Find out more.

A payment link is valid for 48 hours from the time you first send it to your customer. After this period of time, the link will expire and you will have to send a new payment link if necessary.

You can send a payment link via email, social media and messaging. For example: Instagram, Twitter (X), WhatsApp, Telegram, TikTok, etc.

Contact

You can contact us by phone or email. Or, if you prefer, fill in our form and we will get back to you as soon as possible. You have all the information on our Contact page.

You can contact our 24/7 technical support team. See all the information on our Contact page.

Glossary

A Point of Sale Terminal is a tool that allows you to accept card, eWallet, or smartwatch payments in your business securely and hassle-free. It‘s also known as a dataphone. It’s a secure, fast and convenient alternative to cash payments, allowing you to expand the variety of payment methods you offer in your business. Find out more.

A payment gateway is the tool that connects your online shop with the payment systems. It allows you to process card payments securely, quickly and seamlessly. Once installed, you can offer your customers a better experience, reduce payment abandonment, and keep your sales clearly and neatly organised. Find out more.

Payment Link is a customised link that you generate to charge your customers quickly and securely. Just share it via email, social media or messaging. Upon receipt, the person can access a page to pay by card or Bizum. It‘s easy to use and helps to close sales instantly. Find out more.

E-Commerce o comercio electrónico es un método de compraventa de productos o servicios a través de una página web, app o de una plataforma con conexión a internet. Por ejemplo, una tienda online de ropa.

Conoce más sobre nuestras soluciones para e-commerce aquí.

This is a way to protect your information. When you pay by card, your details are replaced by an encrypted code — a token — which is only valid for that transaction. This way, if someone tries to access your real customer data, they will not be able to use it. It‘s an extra layer of security that protects you without you having to do anything.

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