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Cookie Policy

What are cookies?

Any type of data storage and retrieval device that is used in terminal equipment (e.g. a computer, mobile phone or tablet) of a user for the purpose of storing information and retrieving information already stored. 

The term cookies is to be understood in the broad sense, including other similar technologies such as local shared objects or flash cookies, web beacons, bugs, etc. as well as the use of fingerprinting techniques, i.e. techniques for fingerprinting the device. 

What are cookies used for?

We use our own and third-party cookies for a variety of purposes, such as, for example, to recognise you as a user, obtain information about your browsing habits, make measurements and usage statistics, personalise the way in which the content is displayed or improve the range of products or services that we show you. 

Types of cookies

Depending on the purpose of the cookie:

  • Technical cookies: These cookies allow the user to navigate through a website, platform or application and the use of the different options or services that exist in it, including those that the editor uses to allow the management and operation of the website and enable its functions and services, such as, for example, to control traffic and data communication, identify the session, access parts of restricted access, remember the elements that make up an order, carry out the purchasing process of an order, manage payment, control fraud linked to the security of the service, make an application for registration or participation in an event, count visits for the purpose of billing licenses of the software with which the service (website, platform or application) works, manage payment, control fraud linked to the security of the service, make the application for registration or participation in an event, count visits for the purposes of billing licenses for the software with which the service (website, platform or application) operates, use security features during browsing, store content for the broadcasting of videos or sound, enable dynamic content (for example, animation of loading text or images) or share content through social networks.  
  • Preference or personalisation cookies: These cookies allow information to be remembered so that the user can access the service with certain characteristics that may differentiate their experience from that of other users, such as, for example, the language, the number of results to be displayed when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which the user accesses the service, etc.  
  • Analysis or measurement cookies: These cookies allow the party responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked, including the quantification of the impact of advertisements. The information collected through this type of cookie is used to measure the activity of the website, application or platform in order to make improvements based on the analysis of the data on the use made by users of the service.  
  • Behavioural advertising cookies: These cookies store information on user behaviour obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same. 

Depending on their duration, cookies can be:

  • Session: These cookies are a type of cookie designed to collect and store data while the user accesses a website. They are usually used to store information that is only relevant for the provision of the service requested by the user on a single occasion (e.g. a list of products purchased) and disappear at the end of the session. 
  • Persistent: These cookies are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

Depending on the entity that manages them:

  • Own cookies: These cookies are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided. 
  • Third-party cookies: These cookies are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies. In the event that the cookies are served from a computer or domain managed by the editor itself, but the information collected through these is managed by a third party, they cannot be considered as own cookies, if the third party uses them for its own purposes such as improving the services it provides or for the provision of services, for example, of an advertising nature, in favour of other entities. 

Consent

Please note that we will only use cookies on your computer if you have given your consent via the login banner and the settings enabled via the Settings Panel. The above, except in cases where cookies are necessary for browsing on the terminal equipment and/or to provide the service requested by the user (technical cookies). 

Technical cookies are exempt from compliance with the obligations established in article 22 of the LSSI regarding the duty to inform and obtain consent (See definition of technical cookies).

Own cookies

DENOMINATION

TYPE 

PURPOSE

EXPIRY (DAYS)

Opta nonConsent

Technical

Used for the OneTrust cookie management system. 

PERSISTENT

OptanonAlertBoxClose d

Technical

Used for the OneTrust cookie management system. 

PERSISTENT

OptanonPopupExpires

Technical

Used for the OneTrust cookie management system. 

PERSISTENT

ak_bmsc

Technical

Security cookies generated by Akamai’s system. 

PERSISTENT

bm_sv

Technical

Security cookies generated by Akamai’s system. 

PERSISTENT

bm_mi

Technical

Security cookies generated by Akamai’s system. 

PERSISTENT

NAME

PURPOSE

EXPIRY (DAYS)

JSESSIONID

You will be able to consult your personal data included in HANS files.

Session

 AWSALBCORS

You may request the deletion of your personal data.

7

 AWSALB

You will be able to consult your personal data included in HANS files.

7

Third-party cookies

For third-party cookies, the procedures are managed and controlled exclusively by each provider. If you would like to read the privacy statement and privacy and cookie policies, you can access them via the links in the table below.

NAME

PURPOSE

EXPIRY (DAYS)

login_idle_session_timeout

Analysis

365

 ajs_anonymous_id

Analysis

365

 ajs_user _id

Analysis

180

ajs_group_id

Analysis

365

optimizelyEndUserld

Analysis

180

ce.s

Analysis

1.825

_rdt_uuid

Analysis

90

_biz_uid

Analysis

365

ei_client id

Analysis

730

mkto_trk

Analysis

730

_biz_flagsA

Analysis

365

_ga

Analysis

730

_fbp

Analysis

90

TSNGUID

Analysis

365

amplitude id 8adac8d4lc7503039252c 274e65lf7dcnewrelic.com

Analysis

3.650

amplitude idundefinednewrelic.com

Analysis

3.650

_gcl_au

Analysis

90

_gid

Analysis

 

nr_zd_logged_in

Analysis

Session

rdt_uuid

Analysis

90

uetsid

Analysis

 

uetvid

Analysis

90

biz_nA

Analysis

365

login_service_login_newrelic_com_tok ens

Analysis

Session

_adroll_fpc

Analysis

 

–  ar_v4

Analysis

 

_qca

Analysis

90

_biz_pendingA

Analysis

365

JSESSIONID

Analysis

Session

intercom-id-cyym0u3i

Analysis

270

intercom-session-cyym0u3i

Analysis

 

intercom-session-zf2x78hh

Analysis

 

_fbp

Analysis

90

_ga

Analysis

730

_ga_468PRTQE1P

Analysis

730

1P_JAR

Analysis

30

Session management and authentication

These cookies manage login, active sessions or user identification. 

  • login_idle_session_timeout: Maintains control over the idle time of the user’s session, closing it after a period of inactivity. 
  • login_service_login_newrelic_com_tokens: New Relic specific authentication cookie to keep the session active. 
  • JSESSIONID: Standard session cookie used by Java applications (such as those using Apache Tomcat) to identify the user’s session. 
  • AWSALB / AWSALBCORS: Amazon Web Services load balancing cookies. They help direct the user to the correct server and maintain session persistence. 

User identification and analytics

Cookies that identify unique or anonymous users and collect information about their behaviour. 

  • ajs_anonymous_id: From Segment.io; identifies anonymous users before they register or log in. 
  • ajs_user_id: Assigns a unique ID to authenticated (Segment) users. 
  • ajs_group_id: Associates the user with a group (such as an organisation or team). 
  • optimizelyEndUserId: Identify unique users for Optimizely (A/B testing tool). 
  • ei_client_id: Generally used for user tracking in own or third-party tools. 
  • amplitude_id_8adac8d41c7503039252c274e651f7dcnewrelic.com: Unique user ID generated by Amplitude, an analytics tool. 
  • amplitude_idundefinednewrelic.com: It looks like a faulty or misconfigured version of the previous cookie. 
  • nr_zd_logged_in: Probably related to New Relic and Zendesk, it indicates whether the user is authenticated in a support tool. 

Google Analytics and advertising

Tracking cookies set by Google and Meta for analytics and marketing.

  • _ga, _gid, _ga_468PRTQE1P: Google Analytics. _ga is for distinguishing users; _gid for identifying sessions; _ga_468… for specific properties. 
  • _gcl_au: Used by Google AdSense/Tag Manager to experiment with advertising efficiency. 
  • _fbp: Facebook Pixel, used to track visits and display relevant ads on Facebook. 
  • 1P_JAR: Established by Google to personalise ads based on user behaviour on the web. 

Targeted advertising

Cookies used by advertising platforms to track conversions or build profiles. 

  • _uetsid, _uetvid: Microsoft/Bing cookies to track sessions and unique visitors. 
  • __adroll_fpc: From AdRoll, a retargeting platform for displaying personalised ads. 
  • __ar_v4: From DoubleClick (owned by Google), to optimise ads. 
  • __qca: From Quantcast, used for audience targeting. 
  • _rdt_uuid: From Reddit Ads, identifies visitors for advertising analysis. 

Intercom (chat and customer service)

Cookies used by the Intercom live chat and support platform. 

  • intercom-id-cyym0u3i: Identifies unique visitors for follow-up in Intercom. 
  • intercom-session-cyym0u3i, intercom-session-zf2x78hh: Keep the user’s session with Intercom active so that they don’t have to log in again. 

Other (experimentation, tracking, browser status)

Technical and functional cookies of various services. 

  • _ce.s: From Crazy Egg; used to store session data (heat maps, click analysis). 
  • _biz_uid, _biz_flagsA, _biz_pendingA, _biz_nA: From Bizible, to measure the effectiveness of B2B marketing. 
  • TSNGUID: Technical cookie for unique user tracking, non-specific origin. 
  • _mkto_trk: From Marketo, used to track visitors and link them to marketing campaigns. 

Withdraw consent

The user may modify or revoke their consent at any time by configuring the options in the Settings Panel. The user has permanent access to the Settings Panel via the link at the beginning of this Cookie Policy. However, although we will retain your selection for a maximum of 24 months, we will periodically ask you to update your consent. Also, if after we have obtained your consent there is a change to the cookies, the purposes for which they are used or the third parties, we will ask for your consent again. For third party cookies, please note that the opt-out procedures are managed and controlled exclusively by each provider. To remove them, you can do so from the browser options or from the system offered by the third party itself. See the links we provide for this in the Configuration Panel. In any case, the user may, at any time, allow, block or delete cookies as well as delete their browsing data (including cookies) from the browser installed on their terminal. Consult the options and instructions provided by your browser for this:

Disabling all cookies does not prevent browsing the service.

Protection of personal data

Some cookies may involve the processing of personal data, i.e. when the user is identified by a name or email address that identifies him/her (e.g. because he/she is a registered user), through the IP address or when unique identifiers are used to distinguish users from each other and to track them individually (e.g. advertising IDs).  To learn more about the processing of personal data, please consult our Personal Data Protection Policy here.

Changes to the Cookie Policy

This Cookie Policy may be modified when required by the legislation in force at any given time or when there is any variation in the type of cookies used.