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BBVA Merchant Solutions EP, SL Accessibility Statement

Introduction

BBVA Merchant Solutions EP, SL has a Sustainability Policy aimed at generating a positive impact on society, seeking to ensure that no one is left behind in our mission of supporting everyone in their efforts to go further.  

Our commitment to accessibility and universal design has led us to promote numerous initiatives to eliminate any barriers that users may encounter.  

BBVA Merchant Solutions EP, SL is committed to making its website www.wipop.es accessible in accordance with the following regulations: 

  • Law 11/2023, of 8 May, implementing Directive (EU) 2019/882, known as the European Accessibility Act, on accessibility requirements for certain products and services. 
  • UNE–EN 301 549 V3.2.1 (2021–03) – harmonised technical standard that establishes accessibility requirements for ICT products and services in the European Union. 

This accessibility statement applies to the wipop.es public portal. 

Estado de conformidad

This website partially conforms to EN 301 549 v3.2.1 due to exceptions and non-conformity with the aspects indicated below. 

In most cases, users should be able to navigate the interface using a keyboard, touchscreen or assistive technology such as screen readers and voice input. These features help ensure that all users, including those with mobility, dexterity, vision or other disabilities, can access and use the services offered by Wipöp by BBVA.

Inaccessible content

The content listed below is not accessible due to lack of compliance with the EN 301 549:2019 standard in the following criteria:

  • Non-Text Content [9.1.1.1]: Some images or graphic elements do not have a textual alternative that describes their purpose.
  • Information and relationships [9.1.3.1]: The structure of information (headings, lists) is not always correctly transmitted to assistive technologies.
  • Use of colour [9.1.4.1]: Colour is used as the only means to highlight information or errors in certain Wipöp by BBVA processes.
  • Contrast (minimum and non-text) [9.1.4.3 and 9.1.4.11]: There are texts and interface components whose contrast against the background is insufficient.
  • Text resizing [9.1.4.4]: When increasing the zoom, some content overlaps or becomes unreadable.
  • Reflow [9.1.4.10]: The interface does not adapt properly on screens with narrow resolutions, requiring horizontal scrolling.
  • Keyboard [9.2.1.1]: Not all Wipöp by BBVA functions can be operated using the keyboard alone.
  • Focus order and visibility [9.2.4.3 and 9.2.4.7]: The navigation order is not logical in some sections and the focus indicator is not always visible.
  • Headings and Labels [9.2.4.6]: There are form labels or headings that do not accurately describe the content or action required.
  • Change in focus and errors [9.3.2.1, 9.3.3.1 and 9.3.3.3]: Some components change the context unexpectedly when they receive focus, and error messages in forms are not always clear or do not offer suggestions on how to correct.
  • Name, Role and Value [9.4.1.2]: Some interactive components do not correctly announce their label, state or function to screen readers.
  • Status messages [9.4.1.3]: Confirmation messages or dynamic notifications are not automatically announced by assistive technologies.

Disproportionate Burden:

  • Not applicable.

Preparación de la presente declaración de accesibilidad

This statement was prepared on 5 January 2026 and is based on assessments carried out with the support of periodic assessments by our accessibility providers, who assist us with the ongoing monitoring of the accessibility of our application.

Accessibility Statement Version

Compliance

Date

Version 1.

Partially compliant.

5 January 2026.

Due to the high volume of updates to existing content, the creation of new features or content on our websites and mobile application, as well as our ongoing accessibility assessments, it is possible that some of the problems described may no longer be applicable when reading this statement. 

Comments and contact details

If you encounter barriers to access or need additional information about the accessibility of the wipop.es website, you can contact BBVA Merchant Solutions EP, SL via:

If the request for accessible information or complaint has been rejected, or if the user does not agree with the decision, they may submit a complaint to the following mailbox: reclamacionesSAC@bbva.com. 

  • Freephone: 900812679. 

If you were to disagree with the Customer Care Service’s resolution, you may contact the Customer Ombudsman in the second instance: Apartado de Correos 14460, 28080 Madrid; email: defensordelcliente@bbva.com. Please note that before contacting the Customer Ombudsman, you must file a complaint with the Customer Care Service.

Furthermore, BBVA Merchant Solutions EP, SL has a Customer Protection Charter, which can be accessed at www.wipop.es using the dedicated customer service links.

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